Total focus. Complete satisfaction.

We’re the only wide plank flooring company to have a proprietary customer service program that greatly exceeds what most companies offer. Our Total Focus™ Customer Service Philosophy is an all-encompassing approach to making sure that you’re complete satisfied with your experience. We’re dedicated to providing you with everything you need to make sure your project runs smoothly.

• Real-time order tracking. We realize that on the job site you don’t have time to sit at a computer to track your order, that’s why we’ll be in constant personal contact with you to keep you updated on your order’s status.
• Access to the top. Do you have a question or a unique design problem and need expert advice? Our founder and president is just a phone call away. Many times you’ll find him at your job site, making sure everything is running smoothly and answering any questions you may have.
• The best Materials. We have relationships with the best sawyers in the nation, and our buying power affords us the ability to pick the cream of the crop. This helps ensure you are getting a product that will last a lifetime.
• Superior finished product. Every piece of wood we handle goes through constant quality-assurance checks. In many cases we reject wood that others would accept as adequate.

We’ve built our company—and our reputation—on this philosophy and we look forward to sharing it with you on your next project.